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Customer service

Our customer service department is happy to help you with all your non-sales-related questions and notifications. In order to improve the accessibility and reachability of our customer service, we have also created an online customer service for you. This is an extra service, because this makes it possible for you to register your returns, warranty claims and defects 24/7.

You will find all the required contact details and online forms you require to submit your requests concerning returns, warranty claims and problem orders below.

Aren't sure which form to use? Please contact our customer service. They will be happy to help you. You can reach them by phone on +31 10 5034 410 or by email at


Return request 




Shipment incomplete or not received
(problem orders)




Warranty claim